Adorable and cute little leopard cub laying next to mom.

Refund Protect. Protect your deposit.

Refund Protect. Protect your deposit.

For all our African safaris and tours a non-refundable deposit must be paid to confirm your travel arrangements.

Why is the deposit non-refundable?

To confirm your travel arrangements we must forward your deposit to all suppliers that make up your safari booking. Depending on your booking, this will include accommodation, transfers, park fees, light aircraft flights, gorilla permits, etc

Refund Protect turns your “non-refundable deposit” into 100% refundable.

Refund Protect is NOT travel insurance.

Refund Protect provides a comprehensive range of cancellation situations for deposit refunds, including COVID-19, pre-existing medical conditions and travel disruptions.

For example, your deposit is refunded to you should you not be able to attend your safari due to any of the reasons below and have provided the evidence requested below. Please also read the General Conditions of Refund.

  • Illness / Injury (including Covid-19)
  • Pre-existing Medical Condition
  • Death of Immediate Family
  • Public Transport Failure
  • Flight disruption
  • Mechanical Breakdown
  • Adverse Weather
  • Home Emergency
  • Theft of Documents
  • Jury Service
  • Court Summons
  • Armed Forces & Emergency Services Recall
  • Relocated for Work
  • Changes to Examination Dates

See more details on what’s included in relation to COVID-19, plus the Terms and conditions

With a wide range of acceptable reasons to make an application to have your deposit refunded, you can be assured that if for some unexpected reason you are not able to attend your safari, you can apply to recoup your deposit. Terms and conditions apply.

If you would like to opt into Refund Protect, please let your African safari specialist know as there is an additional cost.

In the event you need to apply for a refund, you must complete a secure online refund form which enables Refund Protect to process refunds directly. Refund Protect, on acceptance of your application, will payout your deposit within 72 hours. For more details, also see how to Request for a Refund