(i) Why do we charge a professional fee?
(ii) What value do we offer?
(iii) How much is the fee?
(iV) Is the fee refunded if I book?

Why do we charge a professional fee?

We aim to provide the very best personalised service to all travellers who are genuine about seeking information before booking an African Safari with us.

Investing time to listen, to think about the best solution and to provide you with the best safari or tour recommendation, while utilising our contacts, networks, knowledge and experience is part of what we do well.

We are your personal African safari concierge, and we research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure your entire trip is seamless. We are with you every step of the way.

Therefore we believe our fee is fair and the best value for money you can achieve before engaging in your adventure of a lifetime.

What value do we offer?

• We are survivors…pandemic, floods and pestilence cannot beat us!
• We are New Zealanders.
• We are NZ-based, owned and operated.
• We have lived in, worked in and travel to Africa regularly.
• With 25+ years of experience, we know Africa.
• We are true safari specialists and pride ourselves on our knowledge and passion for Africa.
• We work directly with our local partners in Africa.
• We can have you join a small group safari or customise a multi-country safari experience.
• We have sent hundreds of guests on safaris over the years.
• You can check out what some of our many guests say on our website or Google reviews.
• We offer a professional and personal service.
• We will save you time and money.
• We cater to everyone’s desired budget, bucket list and experience.
• Competitive pricing and no hidden fees.
• A seamless travel experience.
• After-hours support.
• No need to pay 100% upfront.
• We are a member of ATTA (African Tourism and Travel Association), a network of more than 500 accommodation, transport, tour operator and Africa travel specialists.
• We hold professional indemnity and liability insurance underwritten by Lloyds.

How much is the fee?

• NZ$ 250 or AU$ 250 per enquiry for bookings of three or fewer people

• NZ$500 or AU$ 500 for bookings of four or more people.

Is the fee refunded if I book?

Yes, the fee will be deducted from your booking’s full amount.